|When should I arrive for my class/tour?|
Folks take differing amounts of time to get ready to participate in our activities. We usually recommend arriving 15-20 minutes ahead of the start time but we cannot gauge how long it will take you to get ready so please respect your fellow participants and arrive early enough to be ready at start time.
|How “On Time” are your programs?|
We endeavor to start our programs at the scheduled time. We will generally wait up to 10 minutes for people at the shop to finish up their paperwork and prepare themselves for the program.
|Your scheduled events do not occur at a convenient time for me, what is your flexibility?|
We are happy to accommodate special requests for tours and classes if we have enough advanced notice to coordinate the logistics and you can provide a minimum number of participants. Not all venues or tour types may be available and pricing is dependent on the number of participants and type of request. Please call for details.
|What happens if the weather is bad when I am scheduled to be on the water?|
Osprey Sea and Surf is open during business hours rain or shine. Our staff monitor the weather and if they determine it is inappropriate to be on the water we will cancel the class/tour and notify you at the number given to us. We try to give as much notice as possible but sometimes the weather is less than predictable. If we cancel prior to the class, you may be given the option to reschedule or choose a refund of your deposit. If the class/tour is not cancelled and you decide not to paddle with us that day we will transfer your deposit to another class/tour if you give us at least 2 days (48 hours) notice.
|What is your cancellation policy?|
|If we cancel the tour or class we will refund your deposit or transfer it to another tour or class. We offer a full refund when you cancel your class 7 days or more in advance. If you give us 2 days (48 hours) notice we will transfer your deposit to another program.|